Please visit our contact page and complete the form. We’ll need photos of the damaged product and packaging. Millering will replace any shipping-damaged items or provide a refund if needed.

Refunds and Exchanges

All sales are final. Millering is not responsible for change-of-mind or accidental purchases.

If you have any issues, let us know within 7 days of receiving your item.

If your product arrives damaged, please visit our contact page or email millering.au@gmail.com to send photos of the damage product and packaging. We may issue a refund or credit.

If the product is not as described, we will arrange a full refund or exchange once we receive the returned item. Milleing will provide a return label. The incorrect item must be returned in original condition to qualify for a refund or exchange. We are not responsible for mishandling or improper care of your item. Please follow the care instructions included with your purchase.

Some of our products are made to order and may take an extra 2 days to process. If this happens, Milleing will contact you.

We try to ship within 72 hours, except on product launch days. For earring launches, please allow 7-10 business days for shipping.

Standard shipping time is 5-7 days Express shipping time 2-3 days. However, we can not guarantee these timeframes.

if you see a product on our site but want it in a different colour send me a message at our contact us page and we can see what we can do